Haven Music LLC

Delete your Haven account

You can delete your Haven account yourself, at any time, on the website or in the Haven app for iPhone and Android.

How to delete it

Sign in with your email (we send a one-time code).
Open your account (tap your email in the menu).
Choose Delete my account, type DELETE and confirm.

Can't sign in? Email contact@havenmusic.us from the address on your account and we'll delete it within 30 days.

What is deleted

Your Haven account and sign-in, on every device (you're signed out everywhere).
Your email address on our account, billing and waitlist records.
Your playlists.
Any pending sign-in codes.
Your email, account link, IP address and device details on every play you made.

What is kept, and why

Anonymous play counts: which track was played, when, and for how long. Artists are paid from these counts, so they stay, with nothing that identifies you.
Payment records at Stripe (our payment processor), which tax and accounting law requires to be kept.

Subscriptions

If you have an active subscription or free month, deleting your account cancels it at the same time (you confirm this on the delete screen). It stops immediately with no further charges and no refund for the current period. To cancel without deleting your account, use Manage subscription & billing on your account page on the website.