HavenNothing added · Nothing taken

Haven legal

Terms of Service

Haven’s Terms of Service — adopted September 15, 2026.

Terms of Service — Haven

Last updated: September 15, 2026
Service: Haven music streaming — https://havenmusic.us
Operator: Haven Music LLC, 8834 Reseda Blvd. #2051, Northridge, CA 91324
Contact: contact@havenmusic.us

These Terms of Service (“Terms”) govern access to and use of Haven’s websites, apps, and related services (the “Service”). By creating an account, subscribing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Who we are

Haven is a paid-only music streaming service. We do not offer a free advertising-supported listening tier. The Service is operated by Haven Music LLC (“Haven,” “we,” “us”).

2. Eligibility & accounts

  • You must be at least 13 years old to create an account. If you are under 18, a parent or legal guardian must consent to your use of the Service.
  • You must be at least 18 years old to purchase or manage a paid subscription, or a parent/guardian must complete checkout on your behalf.
  • You are responsible for your account credentials and for activity under your account.
  • Provide accurate information. Do not share login credentials in a way that violates plan limits (e.g. Household concurrent-stream caps).
  • We may suspend or terminate accounts that violate these Terms or that we reasonably believe are used for fraud or abuse.

3. Subscriptions & billing

  • Listening to full tracks generally requires an active paid subscription (e.g. Individual, Household, Student — prices shown at checkout / on-site).
  • Limited previews (e.g. ~30 seconds) may be available without a subscription where we enable them.
  • Billing is handled by our payment processor (Stripe). We do not store full payment card numbers on our servers.
  • Subscriptions renew automatically until canceled, unless stated otherwise at purchase.
  • Taxes may apply based on your location.
  • Price changes: We may change prices with notice as required by law; changes typically apply at the next renewal unless otherwise required.
  • App Store purchases: If you subscribe through Apple (or another platform), that platform’s billing terms also apply and may control cancellation/refunds for those purchases.

4. Refunds

  • No refunds for subscription fees except where required by applicable law.
  • Unused time is not prorated on cancellation; access continues through the end of the then-current paid period unless we say otherwise.
  • Purchases made through the Apple App Store, Google Play, or another platform are refunded solely through that platform’s process, if at all.
  • EEA/UK consumers may have a 14-day cooling-off right for distance contracts; that right may not apply (or may be lost) if you start streaming digital content and, where required, waive withdrawal.
  • Nothing in these Terms limits rights you may have under mandatory consumer law in your country or state.

5. Acceptable use

You agree not to:

  • Use bots, scripts, emulators, or other automated means to stream, download, scrape, or inflate plays (“stream fraud”).
  • Circumvent technical protections, DRM (if any), offline license checks, or provenance/integrity mechanisms.
  • Reverse engineer the Service except to the extent allowed by law.
  • Upload malware, harass others, or use the Service for unlawful activity.
  • Resell, publicly perform, or redistribute Service content except as expressly allowed (e.g. personal offline listening under your subscription).
  • Misrepresent rights when uploading or claiming ownership of recordings you do not control.

We may investigate integrity flags (including bot-like streaming patterns) and withhold or adjust payouts, remove content, or ban accounts where we find abuse — subject to our artist/label agreements and applicable law.

6. Catalog, IP & honesty

  • Music and related materials on Haven are owned by rights holders or licensed to Haven — not transferred to listeners.
  • Your subscription is a limited personal license to stream (and, where enabled, download offline) for personal, non-commercial use, subject to these Terms and any platform rules.
  • Haven’s non-alteration stance (product policy): We aim to store delivered masters as immutable archives and not silently replace masters without new version IDs and labeling. This is a product commitment described in our artist materials; it does not expand your license as a listener.
  • Catalog honesty: We do not invent tracks that are “not on Haven yet.” Empty/missing states may say so explicitly.
  • No generative AI training claim (product policy): Haven does not train generative models on licensed or uploaded catalog for “in the style of” features.

7. User content (uploads, tips, profiles)

  • If you upload recordings, artwork, liner notes, or other materials (“User Content”), you represent that you have the rights to do so and that your content does not infringe others’ rights.
  • You grant Haven a limited license to host, process, stream, display, and (where you enable features) distribute that User Content as needed to operate the Service and pay rights holders — details for rights holders are in the artist/label agreement / rider, not solely this consumer ToS.
  • Tips (where offered) are voluntary; Haven may take a processing fee (product target: ~5%) — exact fee shown at tip time.
  • We may remove User Content that violates law, these Terms, or rights-holder policies.

8. Copyright complaints (DMCA)

Haven respects copyright. To send a notice of claimed infringement, write to our designated agent:

Copyright Agent
Haven Music LLC
8834 Reseda Blvd. #2051
Northridge, CA 91324
Email: contact@havenmusic.us
Subject line: DMCA Notice

A notice should include: (1) your physical or electronic signature; (2) identification of the copyrighted work claimed to have been infringed; (3) identification of the material claimed to be infringing and information reasonably sufficient to locate it (URL); (4) your name, mailing address, telephone number, and email; (5) a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; and (6) a statement, under penalty of perjury, that the information in the notice is accurate and that you are the owner or authorized to act on the owner’s behalf.

Repeat infringer policy. In appropriate circumstances, Haven will terminate accounts of users who are repeat infringers. As an operational rule, three (3) valid infringement notices relating to the same account may result in termination, subject to counter-notices, mistakes, and applicable law. Haven may act sooner for egregious or fraudulent abuse.

Haven intends to designate this agent with the U.S. Copyright Office.

9. Third-party services

The Service may rely on third parties including hosting and storage (e.g. Vercel, object storage / Blob), payments (Stripe), email, analytics (if enabled), and Apple App Store distribution. Their terms and privacy practices apply to their processing.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAVEN DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant uninterrupted or error-free operation, or that every catalog claim will meet every listener’s expectations.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Haven is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, even if advised of the possibility.
  • Haven’s aggregate liability arising out of or related to the Service or these Terms is limited to the amounts you paid Haven for the Service in the twelve (12) months before the claim.
  • These limits do not apply to liability that cannot be limited under applicable law (including, where prohibited, liability for fraud, willful misconduct, or death/personal injury caused by negligence).

If you are a Rights Holder under the Haven Artist Agreement, that agreement’s liability cap controls as between you and Haven for claims arising from that relationship: Haven’s aggregate liability shall not exceed the amounts you have paid Haven (if any). If you have paid Haven nothing, that cap is US $0, except for liability that cannot be limited under applicable law.

12. Indemnity

To the extent permitted by law, you will defend, indemnify, and hold harmless Haven and its officers, directors, employees, and agents from and against claims, damages, losses, and reasonable attorneys’ fees arising out of your misuse of the Service, your violation of these Terms, or User Content you upload or submit.

13. Termination

You may cancel your subscription and/or delete your account as provided in-product or by contacting us. We may suspend or terminate access for violations of these Terms, non-payment, legal risk, or Service discontinuation. Provisions that by nature should survive (IP, disclaimers, liability limits, indemnity, governing law and disputes) survive termination.

14. Governing law & disputes

These Terms are governed by the laws of the State of California, excluding conflict-of-law rules, except where mandatory consumer law of your residence applies.

Informal resolution. Before filing a claim, email contact@havenmusic.us and try to resolve the dispute informally for 30 days.

Arbitration. Except for the carve-outs below, disputes arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The seat of arbitration is Los Angeles County, California. The arbitrator may award individual relief only.

Class-action waiver. You and Haven agree to bring claims only in your or its individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding.

Carve-outs. Either party may bring an individual action in small-claims court in Los Angeles County (or in your county of residence, if required by AAA Consumer Rules or law) if the claim qualifies. Either party may seek injunctive or other equitable relief in court to protect intellectual property or the integrity of the Service.

Opt-out. You may opt out of arbitration by emailing contact@havenmusic.us within 30 days of first accepting these Terms, with the subject “Arbitration opt-out,” your name, and the email on your account. If you opt out, exclusive venue for disputes is the state or federal courts in Los Angeles County, California, and you consent to personal jurisdiction there, except where mandatory consumer law requires otherwise.

Jury waiver. To the extent a dispute proceeds in court, you and Haven waive any right to a jury trial to the extent permitted by law.

15. Changes

We may update these Terms. We will post the updated version and revise the “Last updated” date. Material changes may require additional notice or consent where required by law. Continued use after the effective date constitutes acceptance where permitted.

16. Contact

Questions about these Terms:
Email: contact@havenmusic.us
Web: https://havenmusic.us
Mail: Haven Music LLC, 8834 Reseda Blvd. #2051, Northridge, CA 91324

Adopted September 15, 2026.