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Haven legal

Terms of Service

The current working draft of Haven’s Terms of Service.

Terms of Service — Haven

WORKING DRAFT FOR COUNSEL. Prepared for David Chatfield to edit and finalize. Bracketed items ([LIKE THIS]) are intentional fill-ins. Align with the artist/label rider before publish. Not a substitute for your professional judgment.

Last updated: [DATE]
Service: Haven music streaming — https://havenmusic.us
Operator: [COMPANY LEGAL NAME], [ADDRESS]
Contact: davidblakechatfield@gmail.com

These Terms of Service (“Terms”) govern access to and use of Haven’s websites, apps, and related services (the “Service”). By creating an account, subscribing, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Who we are

Haven is a paid-only music streaming service. We do not offer a free advertising-supported listening tier. The Service is operated by [COMPANY LEGAL NAME] (“Haven,” “we,” “us”).

2. Eligibility & accounts

  • You must be at least [13 / 16 / 18 — counsel to set] years old (and have parental/guardian consent where required) to create an account.
  • You are responsible for your account credentials and for activity under your account.
  • Provide accurate information. Do not share login credentials in a way that violates plan limits (e.g. Household concurrent-stream caps).
  • We may suspend or terminate accounts that violate these Terms or that we reasonably believe are used for fraud or abuse.

3. Subscriptions & billing

  • Listening to full tracks generally requires an active paid subscription (e.g. Individual, Household, Student — prices shown at checkout / on-site).
  • Limited previews (e.g. ~30 seconds) may be available without a subscription where we enable them.
  • Billing is handled by our payment processor (Stripe). We do not store full payment card numbers on our servers.
  • Subscriptions renew automatically until canceled, unless stated otherwise at purchase.
  • Taxes may apply based on your location.
  • Price changes: We may change prices with notice as required by law; changes typically apply at the next renewal unless otherwise required.
  • App Store purchases: If you subscribe through Apple (or another platform), that platform’s billing terms also apply and may control cancellation/refunds for those purchases.

4. Refunds

  • [PLACEHOLDER — counsel to finalize.] Example policy options: no refunds except where required by law; prorated refunds within X days of first charge; App Store refunds handled solely by Apple.
  • Nothing in this draft limits rights you may have under mandatory consumer law in your country/state.

5. Acceptable use

You agree not to:

  • Use bots, scripts, emulators, or other automated means to stream, download, scrape, or inflate plays (“stream fraud”).
  • Circumvent technical protections, DRM (if any), offline license checks, or provenance/integrity mechanisms.
  • Reverse engineer the Service except to the extent allowed by law.
  • Upload malware, harass others, or use the Service for unlawful activity.
  • Resell, publicly perform, or redistribute Service content except as expressly allowed (e.g. personal offline listening under your subscription).
  • Misrepresent rights when uploading or claiming ownership of recordings you do not control.

We may investigate integrity flags (including bot-like streaming patterns) and withhold or adjust payouts, remove content, or ban accounts where we find abuse — subject to our artist/label agreements and applicable law.

6. Catalog, IP & honesty

  • Music and related materials on Haven are owned by rights holders or licensed to Haven — not transferred to listeners.
  • Your subscription is a limited personal license to stream (and, where enabled, download offline) for personal, non-commercial use, subject to these Terms and any platform rules.
  • Haven’s non-alteration stance (product policy): We aim to store delivered masters as immutable archives and not silently replace masters without new version IDs and labeling. This is a product commitment described in our artist materials; it does not expand your license as a listener.
  • Catalog honesty: We do not invent tracks that are “not on Haven yet.” Empty/missing states may say so explicitly.
  • No generative AI training claim (product policy): Haven’s public product stance is that we do not train generative models on licensed/uploaded catalog for “in the style of” features. Counsel should align ToS language with the final rider and privacy policy.

7. User content (uploads, tips, profiles)

  • If you upload recordings, artwork, liner notes, or other materials (“User Content”), you represent that you have the rights to do so and that your content does not infringe others’ rights.
  • You grant Haven a limited license to host, process, stream, display, and (where you enable features) distribute that User Content as needed to operate the Service and pay rights holders — details for rights holders are in the artist/label agreement / rider, not solely this consumer ToS.
  • Tips (where offered) are voluntary; Haven may take a processing fee (product target: ~5%) — exact fee shown at tip time.
  • We may remove User Content that violates law, these Terms, or rights-holder policies.

8. Copyright complaints

  • [PLACEHOLDER — DMCA / notice-and-takedown procedure.] Designate an agent and process: [COPYRIGHT AGENT NAME / EMAIL / ADDRESS].
  • Repeat infringer policy: [PLACEHOLDER].

9. Third-party services

The Service may rely on third parties including hosting and storage (e.g. Vercel, object storage / Blob), payments (Stripe), email, analytics (if enabled), and Apple App Store distribution. Their terms and privacy practices apply to their processing.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAVEN DISCLAIMS WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant uninterrupted or error-free operation, or that every catalog claim will meet every listener’s expectations.

11. Limitation of liability

[PLACEHOLDER — counsel to draft.] Typical startup pattern (subject to mandatory law): no liability for indirect, incidental, special, consequential, or punitive damages; aggregate liability capped at the greater of (a) fees you paid in the [12] months before the claim or (b) $[AMOUNT]. Some jurisdictions do not allow certain limitations.

12. Indemnity

[PLACEHOLDER.] You may be asked to indemnify Haven against claims arising from your misuse of the Service or unlawful User Content, to the extent permitted by law.

13. Termination

You may cancel your subscription and/or delete your account as provided in-product or by contacting us. We may suspend or terminate access for violations of these Terms, non-payment, legal risk, or Service discontinuation. Provisions that by nature should survive (IP, disclaimers, liability limits, governing law) survive termination.

14. Governing law & disputes

These Terms are governed by the laws of the State of [STATE], excluding conflict-of-law rules, except where mandatory consumer law of your residence applies.
Dispute resolution: [PLACEHOLDER — litigation venue / arbitration / small-claims carve-out — counsel to choose].

15. Changes

We may update these Terms. We will post the updated version and revise the “Last updated” date. Material changes may require additional notice or consent where required by law. Continued use after the effective date constitutes acceptance where permitted.

16. Contact

Questions about these Terms:
Email: davidblakechatfield@gmail.com
Web: https://havenmusic.us
Mail: [COMPANY LEGAL NAME], [ADDRESS]

End of working draft — edit and adopt as counsel.